IT Systems Engineer having minimum 8+ years operational experience in Exchange, Windows Server, VMWare and Backup System Administration are invited to apply for the job opening with a government entity of U.A.E.
To provide hands on operational support for Exchange, SharePoint, SCCM, Windows Server, Active Directry, Citrix and Backup environments and support Networks when the key engineer is not available, within an on-going (pro active) improvement cycle to ensure that business applications hosted on these systems are delivered to the agreed levels of availability, redundancy, security and performance.
To be an active participant in a virtual group of Windows administrators dispersed across international company locations. To adhere to and help develop system standards, keep current the service design documents, monitoring the system availability and resilience as within agreed SLA’s with the business.
To advise on and manage the installation of new servers, or the replacement of old (end-of-support) server equipment and related operating systems. Includes commissioning, configuration and testing of new systems and decommissioning old systems.
Provides expertise on supplier support contracts and their required service levels.
Responsible for understanding and adhering to all established processes in regards to Incident, Problem and Change management (implemented ITIL processes as adopted by the Company).
Performs and assists in peer reviews and change advisory boards.
Maintains and creates system and process documentation as required.
Ensures effective monitoring of system & network availability, capacity and sustainability are done, including related periodic reviews
Participates in the day-to-day activities within the Windows & Network environment, including user account administration, patching, permission settings and the analysis of log reports.
Participates in the day-to-day activities within the backup environment, such as maintaining the backup policies (backup cycles, retention times), updating coverage to reflect new and decommissioned systems, restoring as requested.
Acts as an escalation point for Exchange, SCCM, SharePoint, Windows Server and Backup related issues (‘third level’), including escalation of technical issues to suppliers and holding them accountable for resolution within the agreed SLA.
Liaises with global system team to contribute to developing and maintaining standards, procedures and projects related to Windows and Backup based environments.
Follows the Company’s approved processes for demand and project management.
Developing Architectural Projects.
To provide tactical and strategic technical direction and development of Exchange, Windows and Citrix based environments, taking into account end-of-support timelines for existing equipment and new technology options available.
Responsible for the full lifecycle of the Exchange, Windows, Citrix and Backup environments, including but not limited to developing business cases, managing small projects and the service delivery/support during the operational phase.
Liaises with global system team to work on standards, procedures and projects related to Compute & Storage, Exchange, Windows, Citrix and Backup based environments.
Evaluates potential solutions both internally and with external suppliers, based on technical and business requirements.
Provides input for budgeting and spend processes related to IT systems and infrastructure.
Bachelor’s degree in IT related field, preferably in Computer Science/Engineering or equivalent
Certification in ITIL (or Cobit) Framework for example ITIL practitioner Exam
Certified Solutions Expert (MCSE) in the following areas: Server Infra (espescially SCCM and Active directory), Private Cloud, Messaging (Exchange)
Certified Solutions Associate (MCSA) in 1 or more of the following areas: Server 2008+, SQL server 2008+, Windows 7+
Microsoft Certified Master (MCM): Windows Server 2008 R2 – Directory
Citrix: Citrix Certified Associate - Virtualization CCA – V
VMWare: VMware Certified Professional 4+ – Data centre Virtualization (VCP4-DV or VCP5-DV)
Microsoft Certified Solutions Engineer (MCSE) within the following area: Data Platform (SQL server )
Storage Networking Industry Association (SNIA) Storage Networking Certification Program